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Return & Refund Policy

Review the Magnetude Sport guides before using your new ski heated ski pole.

Safety and Handling

See “safety and handling” in the Magnetude Sport guide.

Built-in Battery

Don’t attempt to replace or remove the battery yourself – you may damage the battery, which could cause overheating and injury. The built-in battery should be replaced by Magnetude Sport service provider and must be recycled or disposed of separately form household waste. Dispose of batteries according to your local environment laws and guidelines.

 

Prolonged Heat Exposure

Magnetude heated grip may become very warm during normal use. Use common sense to avoid situations where your body is in prolonged contact with device or its power adapter when it’s operating or plugged into a power source, as sustained contact with warm surface may cause discomfort or injury. Take special care if you have a physical condition that affects your ability to detect heat against the body. 

Disposal and Recycling information

The symbol above indicates that this product and/or battery should not be disposed of with household waste. When you decide to dispose of this product and/or its battery, do so in accordance with local environment laws and guidelines. 

European Union – Disposal information 

The symbol above means that according to local laws and regulations your product and/or its battery shall be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. The separate collection at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.

 

Warranty

Your Magnetude Sport product is covered by a one-year limited Warranty from the date of purchase. Should your Magnetude Sport product have a defect in product material or workmanship within the Warranty period, Magnetude Sport will arrange to have your original product returned to us, and either deliver an identical replacement to you, free of charge, or apply such other remedy as described below.

Please follow these instructions, subject to the terms of Warranty, to receive faster service:  

Write down the product model number. It can be found on a sticker in the product box or on the ski pole strap label. 

If the product qualifies for replacement or service under the Warranty. Please send an inquiry email at contat@magnetude.ca and regarding on your geographical location we will give you a shipment address and send you a Warranty return fill-up form which you must filled. Upon the receipt of the product, Magnetude Sport may ship the replacement product or may contact you with further information regarding repair of the product. For additional protection of the product and to ensure secure handling while a product us being returned for any warranty repair, Magnetude Sport recommends that you use a traceable trustworthy delivery service.

Magnetude Sport is not responsible for any damage while a product is in transit or for shipped products that are not delivered to Magnetude Sport servicer.

 

Terms of warranty coverage

Magnetude Sport provides the Warranty coverage as further described below and limited to the terms and conditions hereof: 

Magnetude Sport hereby provides a limited non-transferable Product Warranty for one (1) year form the date of purchase of the subject Product against defects in product material or workmanship. 

The limited Warranty commences on the date of Product purchase by the consumer and ceases on the 1-year anniversary date of such Product purchase (“Warranty Period”). A proof of purchase (as defined below) may be required by Magnetude Sport from the consumer for the limited Warranty to be effective and applicable to the product. Proof of the valid Product purchase for the purposes of  this Warranty (“Proof of Purchase”) is an original or copy of the retailer sales receipt for the Product purchased or the retailer sales receipt for the Product invoice, showing the Product model number, payment and the date of the purchase.  

In the event the limited Warranty Period for a Product has expired, or if a Product does not qualify for Warranty service, repair or replacement, consumer may still buy replacement parts or have Product repaired by our servicers. Please contact Magnetude Sport for further information.

 

Effect of the warranty

Within the limited Warranty Period, Magnetude Sport may, at its sole discretion, 

Repair the Product with new or refurbished parts, replace the Product entirely, either with a new or refurbished Product at no additional charge to consumer. 

Replace defective parts that meet the performance specification of new parts for any applicable Product. 

Only Magnetude Sport authorized accessories and replacement parts should be sought for use by consumer for any Product as the use of other non-Magnetude Sport accessories and replacement parts voids any Warranty by Magnetude Sport. 

Product Warranty Limitations

Magnetude Sport’s obligation to the consumer with regard to the warranty for any Product is limited to the repair or replacement of any defective Product or parts pursuant to the terms and conditions of the Warranty. 

The Warranty is not applicable to any purchase of a Product for commercial use (such as renting). 

This Warranty expressly excludes any defect or damages caused by accessories, replacement parts or repair service other than those that have been authorized by Magnetude Sport pursuant to the terms hereof. 

No other warranties or implied, are made by Magnetude Sport or are authorized to be made on behalf of Magnetude Sport by any retailer, agent, distributor or other party with respect to any Product to any consumer or other party.

The Warranty shall be rendered null and void, and of no further force or effect, providing no Warranty coverage with regard to a Product for each of the following reasons without limitation:

Products requiring replacement due to normal use, age or Products damaged due to any improper or discouraged use, mishandling, negligence, excessive wear and tear, including damages caused by maintaining, operating or using the Product in a manner not consistent with, in manual provided by Magnetude Sport, or by otherwise failing to follow safety. 

Products where product number model has been removed, replaced, altered or rendered illegible;

Products which have been altered, modified and repaired not at Magnetude Sport’s services facility; 

Read-out displays on product attributable to non-manufacturer effects such as mishandling during transportation, a drip and extreme temperature;

Products that have been damaged directly or indirectly for the use of a third-party product; 

Products that have been damaged as a result of acts of nature e.g. fire, flood, or lightning;

Products damaged as a result of connection to irregular current or voltage sources, or use on electric or other current or voltage other than that marked on the Product, or and instruction book; 

Products for which a consumer has no Proof or Purchase or for which the applicable Warranty Period has expired;

Products not purchased from Magnetude Sport or through a Magnetude Sport-authorized distributor or Product reseller (for example non-authorized sellers online, at auction, or otherwise, such as, without limitations, eBay and other independent e-commerce sites not authorized by Magnetude Sport); or

Products returned by the consumer to Magnetude Sport without the Warranty filled-up form.

 

WARRANTY DISCLAIMER; LIMITATIONS OR REMEDIES, ACKNOWLEDGMENTS  

Consumer’s sole and exclusive remedy under this warranty shall be as provided by the provisions, terms and conditions hereof.

None of Magnetude Sport, its parent or other holding companies, subsidiaries, affiliates, authorized distributors and retailers, or any officers, directors, agents, or employees thereof, shall be liable for any incidental or consequential losses or damages (including without limitation, damages or losses from travel, lost time, damage for loss of revenue, business, profits, goodwill or contract, business interruption, or any other pecuniary loss, any costs, expenses or other claims for compensation resulting  from such loss), or any other loss or damages arising out of any malfunction of any products  or other damages resulting from the use of the product, whether in contract, tort or otherwise. Note: some jurisdictions do not allow the exclusion or limitations for incidental or consequential damages, or limitations on the duration of an implied warranty, so on the foregoing disclaimer may not apply to a consumer residing in those particular jurisdictions. 

The consumer acknowledgment that the consumer is informed and is aware or his/her rights and obligations under any applicable local municipal and jurisdictions laws governing the purchase and use of the product. Through this warranty, Magnetude Sport provides limited and specified rights to the consumer in connection with the product. 

Consumers may also have other applicable rights with regard to the product and warranty which vary from jurisdiction to jurisdiction and which are not otherwise set forth herein. 

If any provisions of thus warranty are judged to be illegal, invalid or unenforceable, the remaining provisions of the warranty shall continue in full force and effect.

 

Warranty claim process

During the Warranty Period, if a Product or one of its part qualifies for replacement or service under the Warranty, Magnetude Sport requests that the consumer contact Magnetude Sport Consumer Support; contat@magnetude.ca for further instructions on the warranty claim process to address the Warranty claim, or to otherwise address any steps to repair and/or replace the Product or part. 

Magnetude Sport will send a fill-up form via email. You will need to fill it up, print it and disposed the form with the Product so it may be identified upon receipt of Product . Magnetude Sport may ship the replacement or contact the consumer with further information regarding repair options for the Product. 

For additional protection of the Product and to ensure secure handling while a Product is being returned for any Warranty repair, Magnetude Sport recommends that consumers use a traceable trustworthy delivery service. Magnetude Sport is not responsible for any damage while a product is in transit or for shipped products that are not delivered to Magnetude Sport servicer.